How can we help?

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We’re just a small team of 2, so the best way to reach out is via email: [email protected]. ...

The contribution order defaults to alphabetical by first name, so you can easily find a contribution without always referring to the contents page. We can also do chronological, rewarding those who didn’t need as many reminders ;) ...

Yes! If you can still see the questionnaire, this means the order for the Fondfolio has not yet been placed, so you can still submit Don’t wait too much longer though!

Yes, you can edit all the contributions at any time before the order is placed. We always do a proofing (read-through and spell/grammar check) after the order is placed and before we print, but if you catch errors before that, you’re welcome to fix them yourself :)

If contributors provide their email address when they submit, they’ll receive a copy of their contribution as well as a link to edit — so they can make changes as well ...

Set a reminder

We’re all busy and we all forget, but it would be a shame to miss out on this opportunity, so don’t leave it to chance and set a reminder (or two) for a few days before the contribution deadline.

Set your mind

It’s often hard to just launch into something like this and expect a great result ...

Contrary to that popular saying, it’s our belief that words are more timeless, and ultimately more meaningful than a thousand pictures. Besides there are so many great ways to share images with your friends and family these days ...

1800 characters might seem like an arbitrary number, but it helps us ensure that we’re creating a consistent product and puts all the contributors on an even playing field. We think 1800 characters is a reasonable amount of space to communicate your feelings clearly and have sometimes found that giving a limit actually results in words that are better-written, to the point, fat-trimmed, and ultimately much easier for the recipient to digest ...

We’ve set a minimum of 12 contributions, just so each book has a healthy thickness 🙂 and there’s no maximum — our unique design allows for an infinite number. Most Fondfolios tend to receive ~ 20 – 40 contributions, on average ...

Sometimes, we all need a little motivation to get things done.

Here are some tips we’ve found helpful when reaching out to people and encouraging them to contribute ...

The contribution order defaults to alphabetical by first name, so you can easily find a contribution without always referring to the contents page. We can also do chronological, rewarding those who didn’t need as many reminders ;) ...

Depending on how many contributions you collect, we’ll use one of two layouts. Books that have less than 50 contributions will use a layout with more whitespace, while those with 50 or more contributions will use a more condensed layout ...

We will proof and spell-check each contribution after the order is placed. We’ll send you a PDF proof for final approval before we print ...

At the moment, yes. We've found that people are more likely to write something thoughtful and meaningful if there’s a bit of a prompt — a blank space is intimidating for most of us ...

Our contribution form autosaves, so you shouldn’t lose any data if you navigate away in the middle of editing. If you’d like the ability to edit even after you submit, enter your email address at the bottom of the contribution form in the <em>Send me a Copy</em> field ...

Not everyone is a poet, but you don’t need to be one. We all have the ability to express our feelings honestly and sincerely with words, sometimes you just need to get in the right frame of mind ...

When our friend Tyler turned 30, we helped his wife collect words from all his friends and family and together we made a book. We thought it would be fun, but we weren’t expecting the joy it created, not just for Tyler, but for us, his wife, and everyone who contributed ...

Fondfolios were originally made using traditional handmade hardcovers of book cloth and paper. Now we use a wooden cover design because this material made more sense to us, conceptually — it’s warm and naturally patterned (meaning each one is unique), and it offers more opportunities for customization, we also just think it looks better! Check us out on [Instagram](https://www ...

Due to their collaborative nature we think that Fondfolios are a great gift to give as a group. In the future we plan to implement a cost-splitting feature which would allow you to share the cost among all the contributors, but in the meantime we show you the price per contributor on the Order page ...

Each hardcover Fondfolio costs $240 (USD), this includes a personalized website version of the content which you can share with everyone who contributed. The cost also includes free gift wrapping, tax and shipping (within North America) ...

Not at the moment, but it’s a feature we’re considering for the future.

Our typography has evolved over several iterations, so what you see in photos may not represent the current stack ...

Immediately after you place the order for your book you’ll receive access to a digital version in your dashboard — a personal website which can be shared with everyone who contributed — great for those who can’t be there to celebrate in person.

There will be a scannable code printed in the back of the book so that the recipient can also access their digital Fondfolio on-the-go ...

Fondfolios can be gifted for special occasions or for no reason at all. Thoughtful words from our favourite humans are always appreciated ...

The primary inspiration came from our good friend Christina Del Degan who, back in 2014, wanted to do something special for her husband’s 30th. She reached out to us with the initial idea to send out a few questions to all the important people in his life and do something with the results and, working together, we helped her to create what eventually became a book ...

Yes! This functionality is at the very top of our feature priority list. We’d love to make this accessible for all languages ...

Gift cards, flowers, perfume, chocolates (even a great pair of socks) are all fine gifts! But it is when it’s a special time for someone you really love, a bit of extra thought could be put into what you give. If you really want to show this person how much they mean to you, a truly meaningful gift from you (and everyone they care about) expressing why you like them and sharing some fun memories is the best way to do so ...

Paper

French Paper’s recycled speckletone, with delightful flecks and shives, is made from 100% Hydroelectric power.

Covers

Our own unique design with rounded corners, we laser cut the covers on-demand at our studio ...

Log in to your Fondfolio account and click on the Notifications tab in the account navigation. You can customize the types of notifications you want to receive or turn them all off ...

Theoretically the coptic binding method can hold an infinite number of contributions, but we think any more than 300 contributions would probably require creating 2 or more volumes. The biggest we’ve made so far was for a retiring college director ...

Your privacy is very important to us and we have gone to great lengths to ensure that your account and the content of your Fondfolios is secure. We will never publish or use the content of your Fondfolios for anything other than what it was originally intended for: the person you gave it to ...

We really believe it is. Think about the most important things in your life – they’re probably not things they’re people ...

Yes! You can absolutely customize the cover, with a few caveats.

Each of our covers are unique by default (we never repeat a design), but often our creative customers want to have more input in the process ...

Yes! We giftwrap each of our Fondfolios in a locally-sourced vintage scarf, using a Japanese technique called “Furoshiki” This adds a unique touch to each of our Fondfolios and also cuts down on wasteful packaging — they can be reused as an accessory or to wrap another gift!

You sign up and create an account so you’ll get an email each time someone contributes. We don’t look at the contributions until after an order is placed and we have to create the book — then we do spelling and grammar checks, and proofread for logic ...

Short answer: ~2 weeks. Typically it takes about 2-4 days to make your Fondfolio and ~6-8 for shipping ...

Yes we always send a pdf proof before we print, but we do so <em>after</em> the order has been placed. This is because we lay out each contribution and typeset everything manually, which takes time ...

When we ship your Fondfolio you will receive an email confirmation and a tracking code.

Shipping costs depend on a few different factors, especially weight (which increases if there are a lot of contributions) and how fast it needs to arrive ...

If you are in the US or Canada and it’s been over 14 business days since you placed your order, or if you are overseas and it’s been over 20 business days since you placed your order, please let us know by emailing us. Thanks for your patience!

A note for international customers: _Occasionally overseas shipments will take a longer time due to the delivery country’s customs ...

Are you hoping to have your Fondfolio arrive for a specific date? We always try to expedite things if it means we can get it there for a special moment. Email us as soon as you place your order and let us know when you need it, we can’t make any guarentees but we’ll certainly try our best ...

Yes! We offer free shipping within North America, but can arrange to ship anywhere.

For international destinations, shipping an average sized book (30-50 contributions) is usually €30-50/£27-45 (2-6 business days, with tracking) ...

Each Fondfolio is made to order by hand. This is our favorite part of the process and we wouldn't have it any other way — it allows us to create a one-of-a-kind keepsake and build it to last a lifetime ...

We have limited supplies of each thread color, which is why we don’t currently offer it as an option on the website. So usually we pick a color that compliments the wood you select, from whatever we happen to have on hand ...

Each set of questions will differ slightly based on the event that you select, but here are a few of our favourites (the italicized text will be replaced with the name of your loved one):

  • Explain how you came to meet Chris
  • Describe a quality or virtue of Chris’s that you admire
  • If you were responsible for writing a 7-word biography for Chris, what would it say?
  • Describe a fond memory you recall having shared with Chris
  • Describe something you learned from your life so far that you think would be helpful for Chris to consider
  • Imagine Chris became an inanimate object. What would they be, and why?
  • What advice can you offer Chris for the future?

Each question comes with a carefully worded prompt to help unstick and inspire ...

The contribution form requires that each question have a response in order to submit, but questions can be skipped simply by typing a character in the field.

When we make the book, we’ll remove any skipped questions from the contributions in the proofing phase, after the order has been placed ...

5 things to consider when creating your own Fondfolio questions.

Pity the reader

Dale Carnegie advised in his book How to Win Friends and Influence People ...

For privacy reasons Facebook doesn’t allow you to reach out directly to anyone that isn’t your “friend” (your message will end up in a hidden inbox and the user won’t be notified). So it can be tricky to reach out to strangers on this platform ...

We recommend that you create a private Facebook event with the date set as the contribution closing date and invite people to the event. Allow and encourage guests to invite others so that you can reach people outside of your friend network ...

Keep it concise (the less explaining the better) and lead with the most important bit — the URL and call to action. You will always get better results by contacting people individually rather than en masse — we humans like to feel special now and then!

Here are some tips we’ve found helpful when reaching out to people and encouraging them to contribute ...

Here are a couple of things you can try if you are experiencing issues:

  • Do a hard refresh: (Windows: Ctrl + R, Mac: Command + R)
  • Clear your browser’s cache
  • Clear your browser’s cookies

If none of those things solve your problem, then email us with the following info so that we can recreate your environment and try to replicate your issue:

  • Your device and operating system e. g _iPhone 11 + OS10, Pixel 4 + Android, PC + Windows 10, etc ...

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